Politique de remboursement

Cancellations and Returns

Once you have placed an order, please note that we are unable to cancel or edit your order.  Accordingly, please ensure all product and delivery details are correct before completing your purchase.  Please contact us prior to purchasing if you have any questions regarding your purchase.

As wine and mead are consumable products, we are unfortunately unable to refund for a change of mind, as we cannot ensure the optimal storage conditions of the wine and therefore cannot resell the products.

In the unlikely event that the goods received are faulty or defective, not as ordered or not of acceptable quality, please email us at orders@aurum.vin or contact us on 0468 339 538 or 0468 317 618 and we will attempt to remedy the situation promptly.  We may require samples to be sent back to us (at the customer’s expense), which, if found to be faulty, both purchase and shipping costs will be refunded to the customer, or we may offer the option of a replacement bottle or credit note, depending on the circumstances.  If we are unable to supply you with mead of the vintage that you ordered, we reserve the right to substitute it for the same mead of a different vintage.  If a return has been approved but we are unable to replace the order, we will process a refund to the customer.

Cork taint: We have invested in premium quality cork, but please be aware that we cannot accept returns for wines affected by cork taint or cork-related faults.  Cork is natural, thus can occasionally be unpredictable, and the corks are not made by us.  We do accept returns if there is another problematic fault with the wine, on the proviso a sample is shown to us first.